North East Housing Service

Housing information, advice, advocacy & referral

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Ground Floor, 52-56 Mary St
Preston 3072
Victoria  Australia
Tel : 9479-0700
Fax : 9470-4400
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Privacy

Your Privacy Rights

Purpose of collection of personal information:

 Why NEHS THM collects information  about you.

 The information we collect assists us  to assess your housing needs so that  we can  help you in the best practical  way.

 

Source of personal information:

 There maybe occasions when there  there is a need to contact another  agency or professional, but this would  only occur with your consent.

 This ensures that you remain in control  of your personal details and that you  decide whom else may access your  information.

Our responsibility to you:

 To keep you informed.

 So that you are aware of what your  information will be used for and who  will have access to it.

Security:

 How will your information be  protected?

 All hard copy client files are stored in  locked filing cabinets. Information  stored on computers will be limited to  NEHS workers and is password  protected.

Access:

 Can you access your personal  information?

 Yes, you have a right to request access  to your information and ask that it be  updated or corrected as necessary.

Disposal of records:

 How long do we keep your  information?

 We are a DHS funded agency and are  required to keep records for a specific  time by law. After this time, if the  information is no longer required we  must dispose of information in a secure manner.

Please talk to our staff if you have any other questions or complaints about what happens to your information while you are a client of the North East Housing Service. Further information can be obtained from the Victorian Privacy Commissioner at  www.privacy.vic.gov.au  or the Health Services Commissioner at www.health.vic.gov.au/hsc.